Product Return Conditions:

  • the product must not have been used.
  • return must be made within seven (7) calendar days.
  • the product must be accompanied by the original proof of purchase.
  • the product is in the condition received by the customer, complete and without deterioration; and its packaging is the one that normally accompanies the product.

You have the right to return the products you purchased and ask for the replacement for the following reasons:

  1. Wrong product shipment

    In those cases where, with proven fault of 'Sloane Boutique', products were sent to a different design or size than ordered.

  2. Manufacturing defect of the product

    In cases where there is a defect in the product, you have the right to return the product and ask for it to be replaced with a same or another product or products up to the amount you paid or at an additional cost if you wish within seven (7) calendar days of receipt.

  3. Change of product

    In case you want a simple change of the product you purchased, send by e-mail the product code or codes and size and one of our representatives will communicate with you. Alternatively, you can directly contact our customers service at +302310-225055.

  4. Withdrawal

    You have the right to return the product you purchased and exercise your right of withdrawal only if the product has a manufacturing defect and has not been used - request the refund of the price you paid within 7 days from the date indicated on the proof of purchase.

    The return of the products should be done only with the courier company that will be indicated to you by our company.

    The refund is made for the purchase of a product made by cash (pay upon delivery), credit card, or via Paypal. The return procedure will be completed no later than 30 (thirty) days from the date of returning the products and if they are in excellent condition.

    The products purchased from the online store can always be changed or returned to the company's store, always after contact with the customer service at +302310-225055 (Monday-Friday 10.00-17.00).

  5. Cancel an order

    For any order cancellation before shipment and delivery you should contact +302310-225055 and declare your order number.